We welcome your feedback
Please get in touch. If you’re unhappy with us, we promise to be open and try to fix the problem straight away.
There are many ways you can feedback. You can phone or message us – see our Contact Us page for staff details. Or complete the form below:
How we will respond to a complaint
If you tell us something you’re unhappy with, we promise to treat it seriously.
We aim to respond to all complaints within 2 working days to try to fix the problem.
If we need to make further investigations about your complaint, we will contact you to tell you how long we expect this to take.
What happens next
When we contact you, we will suggest what we’ll do to fix the problem. We’ll make sure you’re happy with what we suggest.
If you’re still unhappy, we will ask our most senior people at Merton Mencap to help you, such as our Chief Executive or Chair of Trustees, who will try to find a way to fix things. If this doesn’t work, we’ll arrange for someone outside of Merton Mencap to help you with your complaint.
